At Nike Canada, we understand that sometimes returns and exchanges are necessary. That’s why we have developed a comprehensive return policy to make the process as easy as possible for our valued customers in Canada.
Our return guidelines are simple and straightforward. If you are not completely satisfied with your Nike purchase, you have up to 30 days from the date of purchase to return the item. The product must be in its original condition, unworn, and with all the tags intact. We require the original receipt or proof of purchase for all returns.
Our policy ensures that your experience with Nike Canada is hassle-free. If you decide to return an item, you have two options: refund or exchange. If you choose a refund, the purchase amount will be credited back to the original form of payment. If you prefer an exchange, you can select a different color, size, or style of the same product, subject to availability.
For online purchases, the return process is just as convenient. You can initiate a return through our website by following the simple steps provided. Our customer service team is also available to assist you with any questions or concerns you may have regarding our return policy.
At Nike Canada, we believe in providing exceptional service and delivering the highest quality products to our customers. Our return policy is designed with your satisfaction in mind, ensuring that you can shop with confidence knowing that any issue or discrepancy will be resolved promptly and efficiently.
Nike Canada Return Policy
At Nike Canada, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer easy returns, exchanges, and refunds.
Returns
If you wish to return an item, you must do so within 30 days of the delivery date. The item must be in its original condition, unworn, and with all tags attached. You can initiate a return by contacting our customer service team or visiting one of our retail stores.
Refunds
Once we receive the returned item, we will inspect it to ensure it meets the return guidelines. If everything is in order, we will process your refund within 3-5 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you would like to exchange an item for a different size, color, or style, you can do so within 30 days of the delivery date. The item must be in its original condition and with all tags attached. You can initiate an exchange by contacting our customer service team or visiting one of our retail stores.
Please note that exchanges are subject to availability. If the item you want to exchange is not available, we will process a refund for the original item.
Return/Exchange Guidelines
For all returns and exchanges, please ensure that:
- The item is in its original condition
- The item is unworn
- All tags are attached
- You have the original proof of purchase (receipt, order confirmation, etc.)
If you have any further questions or need assistance with a return or exchange, please contact our customer service team. We are here to help.
Returns and Exchanges
At Nike Canada, we strive to provide our customers with a hassle-free return and exchange policy. We understand that sometimes your purchase may not meet your expectations, and we want to ensure that you are satisfied with your shopping experience.
Returns
If you wish to return an item that you purchased from Nike Canada, you can do so within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unworn, and with all the original tags attached. Additionally, please ensure that you include the original receipt or proof of purchase with your return package.
When sending your return, please follow these guidelines:
- Use the Nike Canada return label provided in your original package, or contact our customer service team to obtain a new label if needed.
- Ensure that the item is securely packaged to prevent any damage during transit.
- Include the completed return form, including the reason for the return and any additional comments.
- Drop off the return package at your nearest post office or courier service.
Once we receive your return and it is approved, we will process your refund using the original payment method. Please note that it may take up to 10 business days for the refund to appear on your account.
Exchanges
If you would like to exchange an item for a different size, color, or style, simply follow the same guidelines as mentioned above for returns. In your return form, indicate the desired exchange item, and we will do our best to accommodate your request. Please note that exchanges are subject to availability.
If the item you wish to exchange is of greater value than the original purchase, you will be required to cover the price difference. Conversely, if the exchange item is of lower value, a refund for the price difference will be processed.
For any further questions or assistance with your return or exchange, please contact our customer service team at any time. We are here to help and ensure that you have a positive experience with Nike Canada.
Refund Policy
At Nike Canada, we strive to provide you with the highest quality products. If for any reason you are not satisfied with your purchase, you may be eligible for a refund or exchange.
Returns
We accept returns within 30 days of the date of purchase. To initiate a return, please follow these guidelines:
- Ensure that the item is in its original condition and packaging.
- Include the original receipt or proof of purchase.
- Fill out the return/exchange form provided in your package.
- Contact our customer support team to receive a return authorization number.
Please note that certain items, such as personalized or custom products, may not be eligible for return or exchange.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued to the original payment method within 5-7 business days.
Please keep in mind that shipping and handling charges are non-refundable.
Exchanges
If you wish to exchange your Nike product for a different size, color, or style, please follow the return guidelines mentioned above and specify your exchange request on the return/exchange form. We will do our best to accommodate your exchange request based on product availability.
If there is a price difference between the original item and the exchanged item, you may be charged or refunded accordingly.
If you have any further questions or need assistance with your return/exchange, please don’t hesitate to contact our customer support team. We are here to help!
Return/Exchange Guidelines
At Nike Canada, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy to make the process as easy and convenient as possible.
Returns
If you wish to return an item purchased from Nike Canada, you have 30 days from the date of purchase to do so. The item must be unworn, in its original packaging, and accompanied by the original receipt or proof of purchase. Please note that some exclusions may apply, such as personalized or customized items, which cannot be returned.
To initiate a return, simply follow these steps:
- Contact our customer service team or visit one of our retail stores to request a return.
- Provide the necessary details, including your order number and reason for return.
- Package the item securely and include the original receipt or proof of purchase.
- Ship the item back to us using a trackable shipping method.
Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to appear on your original form of payment.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return guidelines mentioned above and place a new order for the desired item. This ensures the fastest processing of your exchange. We will refund the original item once it is received and processed.
If you received a defective or damaged item, please contact our customer service team as soon as possible. We will work with you to resolve the issue and arrange for a replacement or refund.
By following these return/exchange guidelines, you can shop with confidence at Nike Canada knowing that we stand behind the quality of our products and are committed to your satisfaction.
Exchange Policy
If you are not completely satisfied with your Nike Canada purchase, you have the option to make an exchange. Nike offers a convenient and hassle-free exchange policy to ensure you are able to find the perfect fit and style.
To initiate an exchange, simply follow these guidelines:
1. Fill out the exchange form included in your original package. Make sure to provide all necessary information, including your contact details, order number, and the reason for exchange.
2. Carefully package the item(s) you wish to exchange, ensuring they are in their original condition and include all original tags and packaging.
3. Drop off your package at your nearest Nike store or mail it to the designated return/exchange address. If you choose to mail it, note that you will be responsible for any shipping costs incurred.
4. Once your package is received and inspected by Nike, they will process your exchange and send you the desired item(s) based on availability. If the item you requested is not available, Nike will provide a refund to the original payment method.
5. Please note that Nike Canada’s exchange policy has a time limit. Items must be exchanged within 30 days from the date of purchase.
6. Nike reserves the right to refuse or deny any exchange that does not meet the aforementioned guidelines or falls outside the designated timeframe.
By following these exchange guidelines, you can ensure a smooth and efficient exchange experience with Nike Canada.
Easy Returns and Exchanges
Nike Canada has a customer-friendly return and exchange policy to ensure your satisfaction with your purchase. If for any reason you’re not completely happy with your Nike product, you have the option to return or exchange it.
When you want to return or exchange an item, it’s important to follow Nike Canada’s guidelines. First, make sure the item is in its original condition and packaging, with all tags and labels attached. Next, enclose the original receipt or proof of purchase. This will help expedite the return or exchange process.
It’s worth noting that Nike Canada offers a generous return/exchange window. You have up to 30 days from the date of purchase to initiate a return or exchange. This gives you ample time to try out your Nike product and decide if it meets your expectations.
To initiate a return or exchange, simply visit one of Nike Canada’s retail stores or contact their customer service team. They will guide you through the process and provide further instructions based on your specific situation. Keep in mind that the return/exchange process may vary depending on the method of purchase (in-store or online).
Once Nike Canada receives your returned item, they will inspect it to ensure it meets their return/exchange criteria. If approved, you will receive a refund to your original payment method or be able to exchange the item for a different size, color, or style.
Overall, Nike Canada’s return and exchange policy aims to make the process as easy and hassle-free as possible. Whether you need to return or exchange a product, rest assured that Nike Canada is committed to providing excellent customer service and ensuring your satisfaction.
Return Process
Returning or exchanging a product at Nike Canada is hassle-free and simple. If you are not completely satisfied with your purchase, you can easily return or exchange it following the guidelines outlined in Nike Canada’s return policy.
Return Guidelines
To initiate a return, you must ensure that the item is:
- In new and unused condition
- In its original packaging
- Accompanied by the original receipt or proof of purchase
Please note that certain items, such as customized products or items marked as “final sale,” may not be eligible for return.
Refund or Exchange
Once your return has been received and inspected, Nike Canada will process your refund. The refund will be issued using the same payment method used for the original purchase.
If you prefer to exchange the item, Nike Canada offers a wide selection of products for you to choose from. Simply follow the same return process and indicate your preference for an exchange instead of a refund.
Make sure to include all the necessary details and return the item within the specified time frame mentioned in Nike Canada’s return policy to ensure a smooth and efficient process.
If you have any further questions or need assistance, Nike Canada’s customer service team is available to help you throughout the return process.
Experience a worry-free shopping experience with Nike Canada’s reliable return policy.
Exchange Process
If you are not satisfied with your Nike Canada purchase and would like to exchange the item, you can do so by following these guidelines.
Step 1: Check the Policy
Before proceeding with the exchange process, it’s important to familiarize yourself with Nike Canada’s return policy. Ensure that the item you wish to exchange is eligible for exchange and that you meet all the criteria mentioned in the policy.
Step 2: Contact Nike Canada
Reach out to Nike Canada’s customer service team through their website or the provided contact information. Inform them about your intention to exchange the item and provide them with necessary details such as your order number, item description, and reason for the exchange.
Step 3: Prepare the Item
Pack the item securely in its original packaging, ensuring that all tags are intact. Include a copy of the original invoice or receipt, as well as any additional documentation requested by Nike Canada.
Step 4: Ship the Item
Follow the instructions provided by Nike Canada regarding the return shipping process. You may be responsible for covering the shipping costs for the exchange, unless the item is defective or there was an error on Nike Canada’s part. It is recommended to use a trackable shipping service for the return.
Note: Nike Canada does not currently offer in-store exchanges. All exchanges must be processed through their online or customer service channels.
Once your item is received and inspected by Nike Canada, they will notify you of the approval or rejection of your exchange request. If approved, Nike Canada will ship the exchanged item to you as soon as possible.
If you have any further questions or concerns about the exchange process or Nike Canada’s policy, don’t hesitate to contact their customer service team for assistance.
How to Return Items
If you’re not completely satisfied with your purchase from Nike Canada, you have the option to return or exchange it. Whether you want to exchange for a different size or color, or simply wish to return the item for a refund, Nike Canada has a hassle-free return/exchange policy in place.
Here are the steps you need to follow to return or exchange an item:
Step 1: Gather Your Items
Make sure you have the original item(s) you want to return or exchange, as well as any packaging or accessories that came with it. It’s important to return the item(s) in their original condition, as Nike Canada reserves the right to refuse a return if the item is damaged or missing parts.
Step 2: Prepare Your Return/Exchange Order
Visit the Nike Canada website and log in to your account. Go to the “My Orders” section and find the order containing the item(s) you want to return or exchange. Click on the “Return/Exchange” button and follow the instructions to generate a return/exchange order.
Step 3: Package Your Item(s) for Return
Securely package the item(s) you’re returning or exchanging. You can use the original packaging or any other suitable packaging material. Make sure the item(s) are well protected to prevent damage during transit. Include the return/exchange order form inside the package.
Step 4: Ship the Package
Take the packaged item(s) to your preferred shipping carrier and pay for the shipping costs. Nike Canada does not cover the return shipping fees, and it’s recommended to ship the package using a trackable shipping method to ensure its safe arrival.
Step 5: Receive Your Refund or Exchange
Once Nike Canada receives your returned item(s) and verifies their condition, they will initiate the refund process or process your exchange request. Refunds are typically issued to the original form of payment, while exchanges are sent out as soon as possible.
Keep in mind that Nike Canada’s return/exchange policy may have some specific requirements and time limits, so it’s always a good idea to familiarize yourself with the details on their website or contact their customer service for assistance.
How to Exchange Items
If you are not satisfied with the item you have purchased from Nike Canada and you want to exchange it for a different size, color, or style, you can do so by following the guidelines outlined in their return/exchange policy.
Firstly, ensure that the item you want to exchange is eligible for an exchange. Not all items may be eligible, so it is important to check the specific details of the return/exchange policy on Nike Canada’s website.
Once you have confirmed that your item is eligible, you can initiate the exchange process. Here are the steps you need to follow:
Step 1: Contact Nike Canada
Reach out to Nike Canada’s customer service team either through their website or by phone. They will provide you with further instructions and a return/exchange authorization number.
Step 2: Package the Item
Securely package the item you want to exchange, making sure to include all original tags and packaging.
Step 3: Ship the Item
Use a shipping method of your choice to return the item to Nike Canada’s warehouse. It is recommended to use a trackable shipping service to ensure the package reaches its destination.
Once Nike Canada receives your returned item, they will process it and send out the replacement item as soon as possible. The time it takes for the exchange to be completed may vary depending on the availability of the desired item.
If the item you want to exchange is not available, Nike Canada may offer you a refund or store credit instead. This will be determined on a case-by-case basis.
Remember to carefully review the return/exchange policy on Nike Canada’s website for any specific conditions or exceptions that may apply to your exchange request.
By following these steps and adhering to the guidelines set out by Nike Canada’s return policy, you can easily exchange your purchased items for a different size, color, or style.
| Return/Exchange Eligibility | Return/Exchange Process | Refund/Store Credit |
|---|---|---|
| Check if the item is eligible for exchange. | Contact Nike Canada, package the item, and ship it back. | If the desired item is not available, you may receive a refund or store credit. |
Returnable Products
As per the Nike Canada return policy, various products are eligible for a refund or exchange. However, it’s important to familiarize yourself with the guidelines to ensure a smooth return/exchange process.
1. Nike Products:
The Nike Canada return policy allows you to return or exchange Nike products within 60 days of the purchase date. The items must be in their original condition, unworn, and include all original tags and packaging.
2. Customized Products:
Customized products, such as Nike By You or Nike ID items, may not be eligible for a refund or exchange unless there is a manufacturing defect. It’s advisable to double-check the details and customization options before placing your order.
Return Process:
If you wish to return a product, follow the below steps:
- Ensure the product is still within the eligible return period.
- Visit the Nike Canada website and sign in to your account.
- Go to your order history and select the item you want to return.
- Follow the instructions provided to generate a shipping label.
- Package the item securely and attach the shipping label.
- Drop off the package at the designated shipping location.
Exchange Process:
If you prefer to exchange the product for a different size, color, or style, follow the same return process mentioned above. Once Nike Canada receives your return, they will issue a refund for the returned item and you can place a new order for the desired product.
Note: The Nike Canada return/exchange policy is subject to change, so it’s always recommended to review the most up-to-date guidelines on their official website or contact their customer service for any specific queries.
Exchangeable Products
As part of Nike Canada’s return/exchange policy, customers are eligible to exchange products within a certain timeframe, provided they meet the guidelines outlined below:
| Product Type | Exchange Eligibility |
|---|---|
| Footwear and Apparel | Unworn and in original packaging |
| Accessories | Unopened and in original packaging |
| Electronics | Unopened and in original packaging |
| Customized Products | Not eligible for exchange |
If the product meets the exchange guidelines, customers can return it through the designated return channels and request an exchange for a different size, color, or product of equal or lesser value. Please note that Nike Canada reserves the right to determine the eligibility of products for exchange.
If a customer wishes to exchange their product for a higher priced item, they can pay the difference in price by contacting Nike Canada’s customer service. If the new item is of lesser value, Nike Canada will issue a refund for the difference in price according to their refund policy.
It is important to keep in mind that exchange options may vary depending on the availability of the desired product. Customers are encouraged to check the Nike Canada website or contact customer service for more information regarding product availability and exchange options.
Return Timeframe
Nike Canada has a generous return/exchange policy as part of its commitment to customer satisfaction. If you are not completely satisfied with your purchase, you have the option to return or exchange your item within a certain timeframe.
The return/exchange timeframe for Nike Canada is 30 days from the date of purchase. This gives you ample time to evaluate your purchase and decide if it meets your needs and expectations. Please note that the 30-day timeframe starts from the original purchase date and includes weekends and holidays.
To be eligible for a return or exchange, the item must be in new, unworn condition with all original tags and packaging. Additionally, you will need to provide proof of purchase, such as a receipt or order confirmation.
It’s important to follow Nike Canada’s return/exchange guidelines to ensure a smooth and hassle-free process. If you are returning a product, you can choose to receive a refund in the original form of payment or receive store credit. If you opt for an exchange, you can select a different size, color, or style, based on availability.
It’s worth noting that certain items may be final sale and not eligible for return or exchange. These items are clearly marked as non-returnable on the website or in-store. Additionally, personalized or customized products cannot be returned or exchanged unless there is a defect or error on Nike’s part.
Nike Canada aims to process returns and exchanges as quickly as possible. Once your return/exchange is received and inspected, you can expect a refund to be issued within 2 to 5 business days, depending on your original form of payment. Exchanges typically ship out within 1 to 2 business days after processing.
Overall, Nike Canada’s return/exchange policy provides customers with a fair and reasonable timeframe to evaluate their purchases and make necessary adjustments. By following the guidelines and providing the necessary documentation, you can enjoy a smooth return or exchange experience with Nike.
Exchange Timeframe
If you have received a product from Nike Canada that you would like to return or exchange, you have a certain timeframe in which you can do so. According to Nike Canada’s return/exchange policy guidelines, you have 30 days from the date of purchase to initiate the return/exchange process.
During this timeframe, if you decide that the item you purchased doesn’t meet your expectations or if you simply change your mind about it, you can contact Nike Canada’s customer service to request a return or exchange.
It’s important to note that the item you wish to return or exchange must be in its original condition, with all tags and packaging intact. Nike Canada reserves the right to refuse a refund or exchange if the item is not in a sellable condition.
Once your return/exchange request has been initiated, you will be provided with further instructions on how to proceed. Nike Canada offers different options for returns and exchanges, including shipping the item back or returning it to a Nike store in Canada.
Upon receiving and inspecting the returned item, Nike Canada will process your refund or exchange in accordance with their policy. If you are eligible for a refund, it will be issued to the original form of payment used for the purchase.
Please keep in mind that the exchange timeframe may vary during promotional periods or special offers. It’s always best to check the specific terms and conditions of the promotion or offer before making a return or exchange.
By following Nike Canada’s return/exchange policy and guidelines, you can ensure a smooth and hassle-free process when seeking a refund or exchange for your Nike products in Canada.
Return Conditions
When making a return or exchange, please keep in mind the following guidelines:
– Items must be returned within 30 days of the original purchase date.
– The item must be in its original condition and unworn.
– All tags and labels must be intact and attached to the item.
– The original receipt or proof of purchase must be presented.
– Returns will be refunded in the original form of payment.
– Shipping and handling fees are non-refundable.
– For exchanges, please note that only size or color can be exchanged.
– Nike Canada reserves the right to deny any return/exchange that does not meet the above conditions.
Exchange Conditions
At Nike Canada, we understand that sometimes you may need to exchange a product for various reasons. Our return/exchange policy ensures that you have a hassle-free experience, and we are committed to providing you with the best customer service possible.
If you wish to exchange an item purchased from Nike Canada, please note the following exchange conditions:
| 1. Eligibility for Exchange | You can only exchange an item if it meets the following criteria: |
| – The item must be in its original condition, unworn, and with all original packaging. | |
| – The item must be returned within 30 days of the purchase date. | |
| – The item must have been purchased directly from Nike Canada either online or at one of our retail stores. We cannot accept items purchased from third-party retailers. |
| 2. Exchange Process | To exchange an item, please follow these steps: |
| – Contact Nike Canada’s customer service to initiate the exchange process. | |
| – Provide your order details, including the order number, and specify the reason for the exchange. | |
| – Pack the item securely in its original packaging and include all original tags and accessories. | |
| – Ship the item back to our designated return address, which will be provided by our customer service team. |
Once we receive the returned item and confirm that it meets the exchange conditions, we will process your exchange request. Please note that exchanges are subject to availability, and we cannot guarantee that the requested replacement item will be in stock.
If the item is no longer available, we will provide you with a refund according to our refund policy.
For more information on our exchange process, please refer to our return policy.
Return Shipping
When it comes to return shipping, Nike Canada provides clear guidelines within their return and exchange policy. If you need to return or exchange an item purchased from Nike, you can follow these steps:
- Package the item securely in the original packaging or a suitable alternative.
- Include the original invoice or a copy of it.
- Fill out the return/exchange form provided with your order, or include a note with your name, address, phone number, and order number.
- Contact Nike Canada’s Customer Service to obtain a return label, which will be emailed to you.
- Attach the return label to the outside of the package, making sure none of the original shipping label is visible.
- Drop off the package at a Canada Post office or schedule a pickup with Canada Post.
It is important to note that return shipping costs are the responsibility of the customer, unless the item received was damaged, defective, or incorrect. In such cases, Nike Canada will provide a prepaid return label.
If you are exchanging an item, Nike Canada will cover the shipping costs for the replacement item to be sent to you. However, if the new item is of higher value, you may be responsible for the price difference.
Once your return is received and inspected, Nike Canada will process your exchange or refund. Refunds will be issued in the original form of payment within a specific timeframe outlined in their return and exchange policy.
For further assistance with return shipping or any other questions, you can contact Nike Canada’s Customer Service through their website or by phone.
Exchange Shipping
At Nike Canada, we understand that sometimes you may need to exchange an item for a different size or color. Our return/exchange policy guidelines ensure that the process is easy and convenient for you.
If you need to exchange a product, simply follow these steps:
Step 1: Fill out the return/exchange form included with your original shipment. If you no longer have the form, you can download a copy from our website.
Step 2: Pack the item you wish to exchange in the original packaging along with the return/exchange form. Make sure to include all original documentation and accessories.
Step 3: Ship the package back to us using a trackable shipping method. You are responsible for the return/exchange shipping costs.
Note: If you are exchanging the item due to a manufacturing defect or Nike Canada error, please contact our customer service team to arrange for a prepaid return label.
Once we receive your package, we will process your exchange within 1-2 business days. If the requested exchange item is not available, we will issue a refund to the original form of payment.
For more information on our return/exchange policy in Canada, please visit our Nike Canada Return Policy page.
Shop with confidence at Nike Canada knowing that our exchange shipping process is designed to make it easy for you to get the right item. We appreciate your business and strive to provide the best customer service possible.
Return Fees
As part of its return policy, Nike Canada provides easy returns and exchanges for customers who are not completely satisfied with their purchase. However, it’s important to note that there may be return fees associated with the return or exchange process.
When returning an item to Nike Canada, customers will need to cover the cost of shipping the item back to the Nike warehouse. This return fee is the responsibility of the customer and will not be refunded. It’s important to keep this in mind when deciding whether to return an item.
In certain cases, such as if the item received is damaged or incorrect, Nike Canada may provide a prepaid return label, in which case the return fee would be waived. This is at the discretion of Nike Canada and may not apply to all situations.
If a customer is exchanging an item, such as for a different size or color, the return fee for the original item will still apply. However, Nike Canada will cover the cost of shipping the exchanged item back to the customer.
When processing a return or exchange, Nike Canada aims to provide a refund within a reasonable timeframe. The refund will be issued to the original form of payment used for the purchase. It’s important to note that the return/exchange process may take some time, especially during peak periods.
For more information on Nike Canada’s return policy and any applicable return fees, customers can refer to the Nike Canada website or contact Nike Canada customer service for assistance.
Exchange Fees
When it comes to exchanges, Nike Canada has a straightforward policy in place. If you would like to exchange an item for a different size, color, or style, you can do so within 30 days of purchase. The exchange process is free of charge, meaning you won’t have to pay any additional fees.
It’s important to note that this policy only applies to exchanges, not returns. If you wish to return an item for a refund, different guidelines apply, and you may be subject to return fees. Make sure to familiarize yourself with Nike Canada’s return policy to understand the specific rules and fees associated with returns.
Overall, Nike Canada aims to make the exchange process as convenient and hassle-free as possible. By offering free exchange services within 30 days, they prioritize customer satisfaction and ensure you can find the perfect product that meets your needs.
Return Policy for Online Purchases
At Nike Canada, we want to ensure that you are completely satisfied with your online purchases. If you are not happy with your order for any reason, we offer easy return and exchange options. Please follow the guidelines below to initiate a return or exchange:
Returns
If you would like to return your online purchase, please ensure that the product is in its original condition and packaging, with all tags and labels attached. Returns must be made within 30 days from the date of delivery. To initiate a return, simply fill out the return form provided in the package and include it with your return shipment.
Once we receive your return, our team will inspect the product to ensure that it meets our return policy guidelines. If everything is in order, we will issue a refund to the original form of payment within 7-10 business days. Please note that shipping fees are non-refundable.
Exchanges
If you would like to exchange your online purchase for a different size, color, or style, please follow the same return process outlined above. In the return form, indicate the item you wish to exchange and provide the details for the new item you would like to receive. Exchanges are subject to availability.
If the requested item is not available, our team will issue a refund for the original item and you can place a new order for the desired item on our website.
For any further assistance or questions regarding our return/exchange policy, please contact our customer service team at 1-800-XXX-XXXX or email us at [email protected]. We are here to help!
Exchange Policy for Online Purchases
If you’ve made a purchase on the Nike Canada website and need to exchange the item, you’ll be happy to know that Nike offers a straightforward exchange policy for online purchases. This policy ensures that you can easily exchange your product for a different size, color, or even a different product altogether.
When initiating an exchange, it’s important to keep in mind the following guidelines:
1. Eligibility for Exchange
To be eligible for an exchange, the item must be in brand new, unworn condition with all original tags attached. Items that have been customized or personalized cannot be exchanged unless there is a manufacturing defect.
2. Initiate the Exchange Process
To initiate the exchange process, visit the Nike Canada website and go to the “My Orders” section. Select the order containing the item you wish to exchange and click on the “Exchange” option. Follow the prompts to provide the necessary information and choose the new item you desire. You may need to pay any price difference or additional shipping fees, depending on the circumstances.
Alternatively, you can also exchange your online purchase at a Nike retail store in Canada. Bring the original item, along with the invoice and the credit card used for the purchase, to the store and speak with a Nike representative who will assist you with the exchange.
3. Exchange Deadline
All exchanges must be initiated within 30 days of the original purchase date. After this time period, the exchange option may no longer be available.
Once Nike has received and processed your returned item, they will ship the new item to you. You will receive an email notification with tracking information to keep you updated on the status of your exchange.
Please note that Nike’s exchange policy does not provide for refunds. If you wish to receive a refund for your online purchase, refer to Nike Canada’s separate refund policy.
By following these exchange guidelines, you can easily exchange your online Nike purchase for a different size, color, or product, ensuring you’re completely satisfied with your Nike experience.
Return Policy for In-Store Purchases
At Nike Canada, we strive to provide our customers with the best possible shopping experience. If for any reason you are dissatisfied with your in-store purchase, we are here to help you with our easy return and exchange policy.
Return Guidelines:
- All items must be returned within 30 days of purchase.
- The item must be in its original condition, unworn, and with the original tags attached.
- Footwear must be returned in its original box.
- Receipt or proof of purchase is required for all returns.
Exchange Policy:
If you would like to exchange an item purchased in-store, you can visit any Nike store in Canada. Please note that exchanges are subject to product availability. If the desired item is out of stock, our store associates will assist you in finding a suitable alternative or provide you with a refund.
Refund Options:
If you would like a refund for your in-store purchase, you have two options:
- Refund to the original form of payment: If you paid for your purchase with a credit card, the refund will be credited back to the same card. If you used cash or debit, the refund will be provided in cash.
- Refund as store credit: If you prefer, you can choose to receive the refund as store credit, which can be used towards future purchases at any Nike store in Canada.
For more information on our return policy and any other questions you may have, please contact our customer service team or visit our website.
Exchange Policy for In-Store Purchases
If you made a purchase at a Nike retail store in Canada and need to exchange your item, Nike Canada offers a straightforward exchange policy to ensure your satisfaction.
Return Guidelines:
- Items must be returned within 30 days of the purchase date.
- The item must be in its original condition, unworn, and with all original tags attached.
- Proof of purchase, such as the receipt or order confirmation, is required for all returns.
Exchange Process:
If you meet the return guidelines mentioned above, you can exchange your item in any Nike retail store in Canada. Here’s how:
- Visit the nearest Nike retail store and bring the item you wish to exchange, along with its original packaging and tags.
- Present your proof of purchase, such as the receipt or order confirmation, to the store associate.
- The store associate will assist you in finding a suitable replacement item based on availability.
- If the new item is of higher value than the original purchase, you will be required to pay the difference.
- If the new item is of lower value than the original purchase, Nike Canada will issue a refund for the price difference.
Please note that exchanges for online purchases cannot be processed in-store. If you need to exchange an item purchased online, refer to Nike Canada’s online return and exchange policy for instructions.
By following these guidelines, you can easily exchange your in-store Nike Canada purchase and find the perfect item to suit your needs. For additional assistance or information, feel free to contact Nike Canada’s customer service.